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• 828688 type NewsArticle news.
• 828688 isDefinedBy 828688 news.
• 828688 description "In vijftien jaar behandelde het OOG meer dan 44.000 vragen. Het aantal Gentse ondernemers dat de weg vindt naar het OOG stijgt elk jaar." news.
• 828688 identifier "828688" news.
• 828688 image 574654-WhatsApp%2520Image%25202025-01-30%2520at%252013.22.42-8767c1-original-1738239950.jpeg news.
• 828688 inLanguage "nl" news.
• 828688 isPartOf 615 news.
• 828688 isPartOf 629 news.
• 828688 url ondersteuningspunt-ondernemers-gent-behandelt-recordaantal-vragen news.
• 828688 accountablePerson 21641 news.
• 828688 dateModified "2025-01-30T13:06:44+00:00" news.
• 828688 datePublished "2025-01-30T12:00:00+00:00" news.
• 828688 headline "Ondersteuningspunt Ondernemers Gent behandelt recordaantal vragen " news.
• 828688 sourceOrganization 1ae5779b-f689-e111-a140-0050569826fc news.
• 828688 articleBody " <div class="paragraph paragraph--type--text paragraph--view-mode--full"> <p><strong>Het Ondersteuningspunt Ondernemers Gent (OOG) heeft vandaag zijn vijftiende verjaardag gevierd. In vijftien jaar behandelde het OOG meer dan 44.000 vragen van Gentse ondernemers. Het aantal ondernemers dat de weg vindt naar het OOG stijgt jaar na jaar. </strong></p><p>Gentse ondernemers, zowel starters als gevestigde waarden, kunnen bij het OOG terecht voor gratis advies en ondersteuning. De meeste vragen gaan over horeca, vergunningen, steunmaatregelen en subsidies, de zoektocht naar ruimte en het opstarten van een zaak. Sinds de opstart in 2010 behandelde het OOG meer dan 44.000 vragen. Bijna 60 procent stelt zijn vraag via e-mail of de website, ruim één op de vijf ondernemers belt. Het aantal ondernemers met een afspraak in het Stadskantoor stijgt tot 20 procent. </p> </div> <div class="quote-wrapper"> <div class="quote"> <blockquote> <div class="content"> <p> Met het Onder­steun­ing­spunt Ondernemers Gent focussen we al jaren op kwal­iteits­volle en klantgerichte dien­stver­len­ing. De medewerkers geven gratis advies op maat. Die aanpak zorgde ervoor dat het OOG in 2024 maar liefst 4.234 onderne­mers­v­ragen beantwoordde, een record en een toename van 13 procent tegenover 2023. </p> </div> <footer> Sofie Bracke, schepen van Economie </footer> </blockquote> </div> </div> <div class="paragraph paragraph--type--text paragraph--view-mode--full"> <p>Vooral de laatste drie jaar zit het aantal behandelde vragen in de lift. Die stijging is grotendeels te danken aan de uitbreiding van de dienstverlening. Zo behandelt het OOG sinds 2022 ook de online <a href="https://stad.gent/nl/ondernemen/vergunningen-en-regelgeving-voor-ondernemers/horeca/horeca-attest" target="_blank" rel="noopener noreferrer">horeca-attesten</a> en drankvergunningen. In 2024 reikte het OOG liefst 316 nieuwe horeca-attesten uit. </p><h2>Klantentevredenheid</h2><p>Na een bevraging bij meer dan 2.000 Gentse ondernemers die in 2024 het OOG gecontacteerd hadden, gaven negen op de tien Gentse ondernemers aan dat ze hartelijk onthaald werden. Meer dan zeven op de tien zijn tevreden over de wachttijd en acht op de tien zijn tevreden over de algemene dienstverlening. Bijna negen op de tien raden het OOG aan bij andere ondernemers. </p> </div> <div class="quote-wrapper"> <div class="quote"> <blockquote> <div class="content"> <p> Naast de info over subsidies kregen we ook info over vergunningen voor banken of borden op de stoep, over de afvalophaling, enzovoort. Je hebt altijd het gevoel dat je heel persoonlijk geholpen wordt. Dankzij het OOG kwamen we ook het starter­scon­tract op het spoor, een subsidie van 5.000 euro voor startende ondernemers. </p> </div> <footer> Leen Coppens en Lieze Tack, eigenaressen kledingzaak Lucille </footer> </blockquote> </div> </div> <div class="paragraph paragraph--type--text paragraph--view-mode--full"> <p>Ter gelegenheid van het 15-jarige bestaan lanceert de Stad de komende weken een campagne in het straatbeeld en op sociale media. Gentse ondernemers kunnen het OOG elke werkdag bereiken via <a href="mailto: ondernemen@stad.gent" target="_blank" rel="noopener noreferrer">ondernemen@stad.gent</a>, via 09 210 10 60 of via het <a href="https://formulieren.stad.gent/productie4.2/formulier/nl-NL/DefaultEnvironment/sccontactOOG.aspx" target="_blank" rel="noopener noreferrer">contactformulier</a>. Een afspraak maken kan via de <a href="https://stad.gent/nl/ondernemen/vraag-je-afspraak-met-het-oog-aan" target="_blank" rel="noopener noreferrer">stadwebsite</a><a href="https://stad.gent/nl/ondernemen/vraag-je-afspraak-met-het-oog-aan" target="_blank" rel="noopener noreferrer"> </a>of via telefoon.</p> </div> <div class="paragraph paragraph--type--image paragraph--view-mode--full"> <div class="image-gallery--wrapper multiple"> <ul class="image-gallery js-lightbox"> <li> <a href="https://stad.gent/sites/default/files/styles/gallery_full/public/media/images/573582-24_01135_15%2520jaar%2520OOG_%2520affiche%2520A2_LR-86747e-original-1737983746.jpg?itok=2WH7EyJT" class="gallery-link" aria-describedby="image-gallery__open-gallery" > <figure><div class="image-wrapper" data-ratio="8:5"><picture><source srcset="/sites/default/files/styles/landscape_8_5_m/public/media/images/573582-24_01135_15%2520jaar%2520OOG_%2520affiche%2520A2_LR-86747e-original-1737983746.jpg?itok=5c_4Q1rj 1x, 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